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Frequently Asked Questions

How quickly will I receive alerts?

Suspicious transactions trigger notifications within seconds of detection. Alert delivery depends on your chosen notification method, with SMS typically arriving within 30 seconds and email within two minutes.

Can I protect cards from multiple banks?

Yes. Our monitoring works independently of your banking institutions and can track cards from any Australian or international issuer.

What happens if fraud is detected?

You receive an immediate alert with transaction details. Our team contacts you to verify the activity, and if confirmed as fraudulent, we guide you through freezing the card and initiating dispute procedures with your bank.

Is there a contract period?

No. All plans operate on a monthly basis with no long-term commitment required. You can cancel at any time with 30 days notice.

How does business card monitoring differ from individual plans?

Business plans include spending controls, approval workflows, detailed audit trails, and team management features that individual plans do not provide. They also offer dedicated account support and custom integration options.

Office Visits

While we primarily operate digitally to serve clients across Australia, you are welcome to visit our North Sydney office during business hours. We recommend scheduling an appointment in advance to ensure our team is available to meet with you.

For urgent security matters outside business hours, active members can access our 24/7 emergency response line through the member portal or mobile app.